A grievance is a situation that occurs in the course of the financial aid operation which causes students to consider themselves aggrieved. The school is responsible for establishing procedures for the filing and resolution of grievances.
A student who believes he/she has been aggrieved may take his/her complaints to the designated school administrator who will investigate the alleged incident. If the administrator agrees that the student has a legitimate grievance, appropriate action will be taken. The student will be notified as soon as possible of the disposition either by phone, e-mail or correspondence.